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Why is it that some companies can have the best product in the world but
still fail? In this lively and entertaining session learn how to apply emotional
intelligence to enable your employees to understand and use exceptional
customer service. Customers needs have an emotional base and the
session explores what they are and how to use and manage emotions for
exceptional results. Knowing how and when to apologize so that customers
walk away feeling satisfied is just one of the many tips that delegates will
learn in ?How to Wow?
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"Thank you ever so much for your impassioned delivery and your professionalism. I too agree that it was a great success – changes often start with small groups. You referred to Margaret Mead in your presentation. There is a quotation of hers that sticks out for me – "Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has." (Margaret Mead)
Lisa Nicholson – Training and Equity Officer at Acadia University |
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Book Lea Brovedani
If you'd like to book Lea for a workshop or seminar, click here > |
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