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From Powerless to Powerful – Lessons in Emotional Intelligence
by Lea Brovedani

The Human Touch
by Lea Brovedani

The Business Case for Emotional Intelligence
by Joshua Freedman and Todd Everett, MBA

Fortune 400 insurance company and emotional intelligence
by Lopez, P.N., Grewal, D., Kadis, J., Gall, M., and Salovey, P.