Training
Lea Brovedani combines experience-based techniques with a unique understanding of human dynamics to deliver practical, effective training programs that produce results, whatever your goals. She recognizes that training will only transfer to practice in the workplace, and more positive behaviour, when you can see, feel and understand the benefits of sharpening your Emotional Intelligence (EQ). Her most popular training programs include:
Building Emotional Resilience
Resilient people are able to accept challenges and adapt to new situations quickly. They are able to handle setbacks and handle situations without coming apart or having it negatively affect personal, customer or staff interactions. By creating a resilient environment, you increase the effectiveness, productivity and viability of your workplace.
♦ Learn tools and tactics to not just survive but thrive in difficult situations
♦ Anticipate problems and learn the skills to face challenges in a positive manner
♦ Encourage creativity, courage, and participation
Managing Change
Resistance to change can stall companies and sabotage opportunities. When people resist change it holds back productivity and competition can quickly outpace you. By helping staff to learn how to embrace and welcome change, you increase speed and efficiency and move beyond the negative into the positive.
♦ Face new environments and challenges head on
♦ Nurture communication and be more accepting of the change process
♦ Eliminate behaviours that slow down productivity
The How of Wow — Exceptional Customer Service
It costs five times as much to attract a new customer as it costs to keep an old one and customer service is the number one reason that customers leave. The average wronged customer will tell 8 to 16 people and a customer who has been wowed will bring in new customers.
♦ Learn the importance of accountability and ownership in delivering excellent service
♦ Turn around stressful situations with customers/clients creating “Wow” moments
♦ Build rapport and manage expectations in the most professional way
The Skilled Communicator
When communication is poor messages are subverted and often misinterpreted resulting in environments where people are confused and often resentful. Poor communication wastes time and costs money.
♦ Create better connections and relationships
♦ Adopt communication skills for conflict resolution
♦ Understand the unspoken communications