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Combining experiential training techniques with knowledge and experience in emotional intelligence, Lea will strengthen your employees’ understanding of and ability to deliver exceptional customer service. The course is focused on developing their skills to consistently provide customers with a ‘superior’ service experience – by identifying and exceeding expectations using empathy. They will also understand how to effectively handle difficult situations and learn the steps to calm and satisfy even the most difficult customer.
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"Department of National Defence would like to thank you for your presentation on Emotional Intelligence. Your expertise of the topic was very evident and was extremely well received. You conducted the session with confidence, smoothness and humor."
CAH Darlington
Commander
Formation Communications
& Information Systems Officer |
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Book Lea Brovedani
If you'd like to book Lea for a workshop or seminar, click here > |
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