Lea Brovedani, International Emotional Intelligence Expert


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	The EQ Leader

The EQ Leader: Emotional Intelligence at the Heart of Performance

A one-day workshop introducing key tools for improving the people-side of leadership.

Why are organizations from the US Navy and Marine Corps to FedEx to American Express implementing emotional intelligence (EQ) training? EQ is the foundation for highly effective workplace relationships – a key component in building trust, influence, and engagement. Emotionally intelligent leaders create higher productivity, better customer service, greater sales, and longer retention
.
This proven introductory program delivers key concepts, awareness, and tools to give all employees a leadership edge.

The 1-day course offers new insights and simple, practical tools. Topics include:

The EQ Leader – learn how emotional intelligence is a critical component to breakthrough leadership.

Know yourself: Patterns – understand your own behavior and reactions and learn a powerful tool for increasing personal mastery.

Know yourself: Emotional Literacy – decode the hidden language of emotions.

Choose Yourself: Navigate Emotions – see how to manage emotions on a deep level.

Choose Yourself: Optimism – increase your personal energy and effectiveness.

Give: Empathy – learn how to truly listen.

Give: Noble Goals – connect with your deep sense of purpose.

Into Action – develop a plan for next steps.

Most managers have a high level of expertise on the technical side of their work, but few have substantial training in the human side of the job. In an era of rapid change and complex organizations, it takes a robust set of people skills to create performance.

Emotional intelligence provides powerful insights and tools for improving human performance. Emotional intelligence (or “EQ”) is the capacity to effectively use emotions, and it’s a key differentiating factor of successful leaders. Why? Because relationships are at the heart of workplace performance, and EQ skills are what makes effective relationships thrive.

Emotional intelligence has bottom-line value for leadership, sales, and customer service.

–		PepsiCo: High EQ leaders provide $3.75m AEV through improved performance, plus save $4m in turnover (McClelland 1998).
–		L’Oreal: EQ salespeople add $2.5m in increased sales (Spencer 1997).
–		UK Restaurant Chain: EQ leaders create 34% greater profit growth (Langhorn 2003).
–		Sheraton Studio City: EQ training helped drive 23.4% increase in market share, 8.3% increase in customer service scores, 19.6% drop in turnover (Freedman, 2004).

“EQ has been linked to improved leadership, sales, customer service, learning, relationships and personal success. People with high EQ form better relationships and manage more skillfully.”
Globe Investor, 6/1/05

Program Features and benefits:

–		Hands-on training developed by international leaders in EQ education. The training will provide both an intellectual and a gut-level understanding of emotional intelligence while delivering practical tools that allow team members to develop and apply EQ on the job.
–		Personal and confidential online assessment: All participants will take the Six Seconds Emotional Intelligence Assessment to identify key strengths and vulnerabilities and make a personalized development plan. Detailed reports emailed automatically and directly to participants plus Group Summary Report emailed to course facilitator.
–		A workbook with resources and tips for learning more about how to improve these competencies.

Audience:
Managers at all levels and employees expected to show personal leadership.

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"Emotional competence is the single most important personal quality that each of us develop and access to experience a breakthrough."
Doug Lennick, VP
American Express

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